Privacy
Privacy Policy
Introduction
Neubus, Inc. is committed to protecting your privacy and complying with applicable data protection laws. This Privacy Policy (‘policy’) explains how we collect, use, and share your personal information. It covers personal information collected via our websites and portals (‘Website’), our products, services, or personal information obtained directly from you, such as in person, by telephone, or by email. It also covers personal information obtained indirectly through third parties in the course of our business. However, please note that this policy does not apply to the extent that we process your personal information as a processor or service provider on behalf of our customers. If you have any questions about this policy or how we process your personal information, please refer to the Contact Information section below.
What Data We Collect
At Neubus, the personal information we collect and process about you depends on several factors, including (a) the product(s) or service(s) you use; (b) how you use them; (c) your interactions with Neubus; and (d) personal information obtained from a customer or third party with permission to share such information. For more details on the categories of information we collect and the purposes for which we use it, please refer to Table 1 below.
Table 1
| Categories of information collected | Purposes of use (for additional information, please refer to Table 2 under ‘Why We Use Your Data’) |
| Contact and account registration information Examples may include your name, address, email address, telephone number, username and password, country, and language, which are collectively referred to as “Account Information.” | Communicating with you Providing services to you Personalizing your experience with us Controlling access to our services and users Authenticating your user account Fulfilling legal obligations and other lawful purposes as required. |
| Device information and identifiers Examples may include the configuration details of any device registered for use with our products and services, as well as your IP address, browser type and language, operating system, platform type, device type, software and hardware attributes, and unique device and application identifier. | Providing our services to you Controlling access to our services and user accounts Personalizing your experience with us Authenticating your user account Fulfilling legal obligations and other lawful purposes as required. |
| Connection and usage data Examples may include information about the files you download, domain names, landing pages, usage activity, content viewed and accessed, dates and times of access, pages viewed, forms you complete or partially complete, search terms, uploads or downloads, whether you open an email and your interaction with email content, access times, error logs, URL accessed, and other similar information. | Providing our services to you Personalizing your experience with us Controlling access to our services and user accounts Authenticating your user account Fulfilling legal obligations and other lawful purposes as required. |
| Other information We may collect other information that you provide to us directly or indirectly in connection with your use of our products, services, or websites. | Communicating with you Providing our services to you Personalizing your experience with us Controlling access to our services and user accounts Authenticating your user account Fulfilling legal obligations and other lawful purposes as required. |
Neubus may collect data in an automated manner and make automated decisions about customers, to the extent permitted by applicable law. These decisions may be used to provide, improve, or optimize our products and services, for security or analytics purposes, to display communications based on individual preferences, or for any other lawful purpose.
Why We Use Your Data
We use your personal information at Neubus to respond to your requests and provide you with our products and services, such as information, support, delivery, and access to online resources. Some specific purposes for using your personal information include:
Table 2
| Purpose | Examples |
| Communicating with you | Setting up and managing your account Providing you with information and support and delivering our products and services Monitoring and improving the quality of our communications with you Keeping you informed about our products and services and providing updates about your account or transactions Complying with legal requirements, including marketing communications Notifying you about changes to our products and services |
| Providing our services to you | Fulfilling your requests and meeting our commitments to you. Analyzing and improving our products and services based on your usage. Backing up, restoring, and archiving data. Addressing reported problems with services or products. Recordkeeping and billing purposes. |
| Personalizing your experience with us | Customizing user experience and content Enhancing products, services, and user experience through internal research and development Improving the website and product/service offerings Administering the website for internal operations and analysis Measuring the effectiveness of advertising and delivering relevant advertising to you. |
| Protecting our services and users | Verifying your identity to prevent and detect fraud Protecting our services from spam, malware, and other security risks Monitoring and improving the security of our services |
| Defending our legal rights and to comply with applicable laws | To comply with relevant laws and regulations To establish, defend, or exercise our legal rights To fulfill obligations outlined in agreements with you |
Neubus may combine the personal information you provide with information obtained from other sources, including vendors and partners. Please refer to the “Personal Information Collected from Third Parties” section for more details. We may also collect information using cookies and other tracking technologies, as explained in the “Cookie Technology” section.
In some cases, if you do not provide us with the necessary personal information, we may not be able to provide you with certain products or services or comply with our legal obligations. We will inform you when we require personal information and the consequences of not providing it.
The legal basis for collecting and using personal information depends on various factors such as applicable privacy laws, the personal information collected, and the context in which it was obtained. We may collect personal information with customer or user consent, to fulfill a contractual obligation, to comply with the law, or for our legitimate interests. Please see “Table 2” for a list of our legitimate interests.
How We Collect Your Data
We collect personal information from various sources such as our website, order forms, , customer support activities, meetings, exhibitions, and events. We may also collect information about your website visits through cookie technology.
Neubus uses cookies to collect information about website use, but if you prefer not to accept cookies, you can change the settings on your web browser or opt-out of Neubus cookies. If you choose not to accept cookies, you may not be able to use all the functions and features of our website.
The legal basis for collecting and using personal information will depend on the specific context in which we collect it, such as customer or user consent, performance of a contract, compliance with law, or legitimate interests.
How We Share Your Data
Neubus may share personal information with its service providers, such as website, software, and infrastructure providers, as well as customer service, cloud hosting, and professional advisor companies. We may also work with marketing agencies, third-party networks and websites, database providers, backup and disaster recovery specialists, analytics and email providers, and agents who operate on our behalf.
We may be obligated to disclose personal information to a third party or body when such disclosure is necessary to comply with applicable laws or regulations or to safeguard Neubus’s or others’ rights or property. This could involve responding to lawful requests from a competent authority or body or fulfilling national security or law enforcement obligations.
If all or part of our business is reorganized or acquired, or if we establish a joint venture with another organization, we may need to share your information with that organization. Additionally, we may acquire personal information when we purchase another organization or a portion of its business or form a joint venture with it.
When third parties conduct processing on our behalf, we require them to implement adequate technical and organizational security measures to safeguard personal information and ensure that personal information is processed only as instructed by Neubus and for no other purposes.
How We Protect Your Data
Safeguarding your data, whether online or offline, is of utmost importance to us. We have put in place appropriate technical and organizational measures to protect your personal information and ensure that the level of security is proportional to the risk involved.
All of our employees are bound by confidentiality agreements and receive annual training on how to properly handle personal information. At Neubus, we are committed to safeguarding all personal information and are mindful of our obligations under relevant data protection laws.
How Long We Store Your Data
Neubus will keep your personal information for as long as it is necessary to provide the products or services you requested or to accomplish the purpose for which your personal information was gathered or in compliance with specific contractual terms. In certain instances, Neubus may keep and utilize your information for a longer time period as allowed or required by law to comply with legal, tax, or regulatory obligations (such as audit and accounting requirements), manage conflicts, protect or assert legal claims, or implement our agreements. We take appropriate measures to guarantee that the personal information we discard is either de-identified or securely destroyed.
Your Privacy Rights
Neubus recognizes that your local laws may grant you certain rights related to the collection, use, and sharing of your personal information. Depending on your place of residence, you may have the right to request access to, correction, updating, or deletion of your personal information, or to object to our use of your personal information in certain situations, in accordance with applicable data protection laws.
If your personal information was submitted to us by a customer who controls that information, you should contact that customer directly to exercise any applicable data protection rights. If you submit a request to us, we will require the customer’s name who submitted your data to us, and we will forward your request to them.
Neubus does not sell personal information but may share it with authorized service providers or business partners who have a contract with us or with whom you choose to interact through our websites or services. We may also share personal information with third parties to help us deliver advertisements to you and to make them more relevant to you. If you reside in California, you may request a list of the categories of personal information shared with third parties for direct marketing purposes, as well as the names and addresses of those third parties, once a year.
For more information on managing your privacy preferences, including the use of cookies and interest-based advertising, please refer to our Cookie Policy or visit the Digital Advertising Alliance Consumer Choice. To request access to your personal information or exercise any other applicable privacy rights, please see the Contact Information section of this policy or call our toll-free number, 1-877-Y-NEUBUS.
Children’s Privacy
Neubus urges parents and guardians to be involved in monitoring their children’s online activities. Our Services are not intended for individuals under 18 years of age, and Neubus does not intentionally gather personal information from minors without appropriate parental or guardian consent. If you suspect that we have gathered personal information from a person under 13 years old (or below the legal age of consent), please notify us in writing at the address provided in the Contact Information section.
Contact Information
Email: info@neubus.com
Postal Mail:
Neubus, Inc.
2300 Greenhill Drive, STE 900
Round Rock, TX 78664
Changes to this Privacy Policy
Neubus reserves the right to update this policy as necessary. If we make any changes, we will post the revised version on this page. We encourage you to check back periodically to stay informed of any updates.
In the event that we make changes that materially affect your rights or significantly alter how or why we use your personal information (to the extent permitted by law), we will notify you by prominent notice or pop-up on our Website.
This policy was last updated in June 2025.